Looking for Customer Success Associate

1-2 Years

Notice Period : Immediate

Location : Bangaluru

Languages : Kannada (if Located in Bengaluru)

Languages : Tamil (If located in Chennai)

Key Responsibilities

A. Customer Coordination & Customer Success
Support day-to-day communication and coordination with customers. Understand customer requirements and ensure the same are communicated to the concerned internal teams. Provide customers with timely updates on project status, schedules, pending actions, and deliverables.
Follow up with internal teams and customers to ensure commitments are completed on time. Record and communicate customer feedback and concerns. Support the Customer Success Manager/Asst. Manager in maintaining robust customer relationships.

• Assist in resolving routine customer queries and escalate critical concerns appropriately.

B. Testing & Project Coordination
Understand basic customer requirements related to testing services. Coordinate with technical/testing teams regarding feasibility, scheduling, sample requirements, and project status.



Track testing schedules, pending activities, draft reports, final reports, and other deliverables. Follow up with concerned teams for timely completion of assigned activities. Maintain project trackers and ensure pending actions are regularly updated. Escalate delays, technical constraints, or operational issues to the reporting manager. C. Sample & Documentation Coordination
Coordinate sample receipt, identification, movement, dispatch, and return with concerned teams. Ensure required sample-related documents and records are maintained. Maintain proper traceability of samples and project materials. Coordinate with internal teams for timely availability and movement of samples. Ensure customer/project documentation is updated and properly maintained. D. CRM, MIS & Reporting
Maintain accurate customer and project information in the CRM system. Update customer interactions, follow-ups, quotations, project s

📌 Customer Success Executive (Bengaluru)
🏢 startuphr.consulting
📍 Bengaluru