Wizard Lifestyle Services Pvt. Ltd. is a corporate concierge company that supports organizations and their teams by managing both qualified and personal tasks. The company offers services ranging from personal shopping to handling day-to-day personal responsibilities for executives, helping them focus on strategic work.
Role Description:
We're looking for a customer-focused and target-oriented Relationship Manager to join our team in Arjan Garh, Delhi. As a Relationship Manager, you will be the primary point of contact for our customers — from the first enquiry to final service delivery. You'll play a key role in converting leads into customers while building long-term relationships and ensuring an excellent customer experience.
What You'II Own
Lead Management & Conversion
Manage daily inbound and campaign-generated leads from Meta, Google, My Gate, society Whats App broadcasts and society camps.
Contact assigned leads within the defined response time. Understand customer requirements, qualify leads, provide accurate quotations and close sales. Customer Consultation
Understand Wizard's B2 C service portfolio and recommend the right services based on customer requirements. Clearly communicate pricing, process and timelines. Set realistic expectations and avoid over-promising. Order Management & Handover
Capture complete customer and service requirements. Ensure accurate documentation, addresses, deadlines and special instructions. Coordinate a smooth handover to the Operations team. Customer Relationship & Retention
Remain the customer's point of contact throughout the service journey. Proactively communicate service updates and resolve concerns. Encourage repeat business and customer referrals. Upselling & Cross-Selling
Identify additional customer requirements and recommend relevant services. Build long-term cust