Job Title: Client Services Manager

Location: Hyderabad (100% Onsite only)

Shift: US Shift

Role Overview

The Client Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience.

The role requires solid coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities.

Key Responsibilities

Client & Account Management
Serve as the primary point of contact for assigned client accounts Manage day-to-day client communication, requirements, and updates Ensure adherence to contractual SLAs and client processes Proactively manage escalations and issue resolution Delivery & Operations Support
Partner with Recruiting teams to support demand fulfilment Track open requirements, interviews, offers, and onboarding Ensure accuracy in ATS/VMS systems (tagging, updates, compliance)



Coordinate with Operations, onboarding, and workforce experience teams as needed Reporting & Compliance
Prepare and share regular client reports and dashboards Maintain data accuracy for MIS, scorecards, and audits Ensure compliance with internal policies and client guidelines Collaboration & Continuous Improvement
Work closely with cross-functional teams to improve service delivery Identify process gaps and suggest improvements Contribute to team initiatives, trainings, and knowledge sharing Key Performance Indicators (KPIs)
SLA adherence and delivery timelines Client satisfaction and feedback Data accuracy and compliance scores Fill ratio / delivery metrics (role/client-dependent) Escalation management effectiveness Required Skills & Qualifications
Bachelor's degree or equivalent experience 2+ years of experience in client services, staffing, or operations Strong communication skills (written and verb

📌 Client Services Manager (Hyderabad)
🏢 BCforward
📍 Hyderabad