Key Responsibilities
Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes. Implement and manage Service Now CMDB, Discovery, and Service Mapping capabilities. Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards. Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships. Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management. Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness. Identify gaps in data sources, discovery coverage, service maps, and integration quality. Document CMDB processes, standards, roles, responsibilities, and operational procedures. Required Technical Skills
Service Now CMDB Discovery Service Mapping ITIL configuration management Data quality Asset management Governance Compliance reporting Tools / Platforms Exposure
Service Now CMDB Service Now Discovery Service Mapping Integration Hub or equivalent Reporting dashboards Asset management tools

📌 Cmdb Expert (Chennai)
🏢 Tata Consultancy Services
📍 Chennai