We're Hiring | Inside Sales & CRM Manager

Location: Lower Parel, Mumbai

Employment Type: Full-Time

Experience: 3–5 Years

Salary: ₹23,000 – ₹27,000 per month

About the Role

We are looking for an experienced and proactive Inside Sales & CRM Manager to take ownership of our dealer and customer relationships, inside sales, order coordination, follow-ups, and CRM/ERP processes.

This is not a pure tele-sales calling role. We are looking for someone who can independently manage customer relationships, coordinate with internal teams, drive follow-ups, monitor sales activities, and ensure smooth order execution.

Key Responsibilities
Manage relationships with dealers, distributors, retailers, and EPC customers. Act as a primary point of contact for customer inquiries, requirements, pricing, orders, and deliveries. Manage the complete order cycle from inquiry and quotation to invoicing and dispatch. Coordinate with Sales, Accounts, Inventory, and Warehouse teams for smooth order execution. Track pending orders, quotations, deliveries, customer requirements,



and payment follow-ups. Maintain accurate customer, dealer, quotation, order, and follow-up records in CRM/ERP systems. Prepare regular sales, customer, order, collection, and follow-up reports for management. Identify opportunities for repeat business, upselling, and customer retention. Support identification and development of recent dealers, retailers, distributors, and channel partners. Monitor inside sales activities and ensure timely follow-ups and issue resolution. Identify operational gaps and take ownership of resolving customer and order-related issues. What We're Looking For
Pursuing or have completed a Master's in any discipline. 2-4 years of relevant experience in Inside Sales, Sales Coordination, CRM, Customer Relationship Management, or Business Development. Experience handling dealers, distributors, retailers, or B2 B customers is preferred. Good understanding of ERP/CRM systems and structured sales pro

📌 Inside Sales And Crm Manager (Mumbai)
🏢 MANOJA RETAIL INDUSTRIES
📍 Mumbai