Skill required: Delivery - Social Listening

Designation: I&F; Decision Sci Practitioner Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. .We re the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations.Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our client s business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the recent world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.You will be aligned with our Marketing Operations vertical and will support social media analytics for global clients. You will monitor, collect, and analyze social media data across platforms to generate insights on brand performance, audience behavior, content effectiveness, and competitive landscape. You will translate social data into actionable recommendations that inform content strategy, community management, and paid social decisions.

What are we looking for Total 3 to 5 years of experience; 2+ years in social media analytics or digital analyticsHands-on experience with social media analytics and listening tools (Sprinklr, Brandwatch,



Meltwater, or similar)Proficiency in native analytics platforms: Meta Business Suite, LinkedIn Analytics, YouTube Studio, TikTok AnalyticsAdvanced Excel or Google Sheets for data manipulation and reportingSolid understanding of social media KPIs: engagement rate, reach, impressions, sentiment score, SOVAbility to identify content trends and translate data into strategic recommendations.Strong attention to detail and data quality mindsetGood English communication and presentation skillsBachelor s degree in Marketing, Communications, Business, Statistics, or a related fieldExperience with Power BI or Tableau for social media dashboardsBasic SQL for data extraction and manipulationKnowledge of SEO and its relationship with social content strategyExperience with influencer analytics or creator performance tracking

Roles and Responsibilities: Monitor and extract social media performance data across platforms (Meta, Instagram, LinkedIn, X/Twitter, YouTube, TikTok) using native analytics tools and social listening platformsBuild and maintain regular social media performance reports and dashboards tracking reach, engagement, impressions, follower growth, and sentimentConduct audience analysis to understand demographics, interests, and content preferences of brand followersPerform content performance analysis to identify top-performing post types, formats, and themesTrack brand sentiment and share of voice using social listening tools (e.g. Brandwatch, Sprinklr, Meltwater, or similar)Conduct competitive benchmarking to identify opportunities and gaps relative to key competitorsSupport campaign reporting for paid and organic social, providing pre- and post-campaign analysisCollaborate with content, community management, and paid media teams to align analytics outputs with strategic needsTranslate social insights into clear, actionable recommendations for non-technical stakeholdersStay updated on platform algorithm changes, new features, and emerging trends in social media

Qualification Any Graduation

📌 I&F Decision Sci Practitioner Analyst (Mumbai)
🏢 Accenture
📍 Mumbai