About the Role

We are looking for a Field Collection Executive to manage customer payment follow-ups and ensure timely collection of outstanding dues. The ideal candidate should be comfortable with field visits, customer interaction and achieving collection targets.

- Key Responsibilities
- Visit customers at their registered/residential/business locations for payment follow-up.
- Follow up with customers regarding pending membership payments, dues and outstanding amounts.
- Explain payment details and available payment options clearly to customers.
- Collect outstanding payments through approved company processes.
- Maintain daily records of field visits, customer interactions and collections.
- Achieve assigned daily, weekly and monthly collection targets.
- Handle customer queries professionally and resolve basic payment-related concerns.
- Coordinate with the internal collections and customer service teams.
- Submit regular collection and field visit reports to the reporting manager.
- Maintain professional behaviour and positive customer relationships during field visits.
- Ensure all collection activities are conducted as per company policies and guidelines.





- Candidate Requirements
- 12th Pass or Graduate in any discipline.
- 1–3 years of experience in field collection, recovery, field sales, banking, NBFC, telecom or customer service preferred.
- Freshers with good communication and willingness to work in the field can also apply.
- Good communication and interpersonal skills.
- Comfortable travelling within the assigned area.
- Basic knowledge of smartphones and mobile applications.
- Target-oriented and self-motivated.
- Valuable negotiation and customer-handling skills.
- Must have a two-wheeler and valid driving licence.

Key Skills

Field Collection | Customer Handling | Payment Follow-up | Negotiation | Communication Skills | Target Achievement | Field Sales | Recovery | Reporting | Time Management

- What We Offer
- Fixed Monthly Salary
- Attractive Performance-Based Incentives
- Career Growth Opportunities
- On-the-Job Training
- Opportunity to work with a leading hospitality brand
- Professional and supportive work environment

📌 Field Collection Executive (Mumbai)
🏢 Ava Infotech Private
📍 Mumbai