Please Apply only if you have an experience from the Hospitality Field.

F&B; OPERATIONS HEAD

Restaurant Operations | QSR | Multi-City ExpansionLocation: Mumbai Base | PAN India Travel

Position: Head – F&B; Operations & Expansion

Experience: 8+ years preferred in Restaurant / QSR / Food Retail Operations

Salary: Competitive, based on experience and capability

About the RoleWe are looking for an experienced F&B; Operations Head who can take complete ownership of restaurant operations and help us build and expand our brand across different cities in India.

This is not a routine Restaurant Manager role.

We are looking for someone who understands QSR operations, food outlets, restaurant systems, staffing, cost control, SOPs and multi-unit operations and has the ability to build a strong operational team as the brand expands.

The ideal candidate should be able to run the current operations independently while simultaneously creating systems for future outlets and cities.

- Key Responsibilities1. Complete Operations ManagementTake overall responsibility for day-to-day operations of all outlets.
- Ensure smooth functioning of kitchen, service, bar, billing and front-of-house operations.
- Monitor sales, food cost, labour cost, wastage and operational efficiency.
- Ensure all outlets follow company SOPs and operating standards.
- Identify operational problems and implement practical solutions.
- Conduct regular outlet audits and performance reviews.
- 2. QSR & Restaurant OperationsStrong understanding of QSR, food outlet and restaurant operations.
- Improve speed of service, customer experience and operational efficiency.
- Standardize recipes, portion control,



preparation and service procedures.
- Control food wastage, pilferage and unnecessary operational expenses.
- Work closely with the kitchen team to maintain consistency and quality.
- 3. Team Building & HiringBuild and manage a strong restaurant operations team.
- Hiring capable restaurant staff should come naturally to the candidate.
- Recruit Restaurant Managers, Supervisors, Captains, Chefs, Stewards, Kitchen Staff and other operational employees.
- Develop a reliable hiring pipeline for recent cities.
- Train and develop managers so that outlets can operate without constant owner intervention.
- Create accountability and performance-based systems for the team.
- 4. Expansion Across CitiesSupport the company in expanding operations into new cities across India.
- Develop the operational structure required before launching a new outlet.
- Help evaluate manpower availability, vendors, logistics and operational feasibility in new cities.
- Build launch checklists and opening systems for new outlets.
- Train the initial team and ensure smooth operational handover.
- Travel to new locations whenever required for launches, audits and training.
- 5. SOP & Systems DevelopmentDevelop and continuously improve operational SOPs.
- Create systems that can be replicated across multiple outlets.
- Standardize:




- Opening & closing procedures
- Kitchen operations
- Service standards
- Inventory management
- Procurement
- Wastage control
- Staff attendance & productivity
- Hygiene & food safety
- Customer complaint handling
- Cash and billing controls
- Ensure systems are actually implemented at outlet level.
- 6. Business PerformanceWork closely with the management to improve outlet profitability.
- Analyse outlet-level performance and identify areas for improvement.
- Improve sales productivity and labour efficiency.
- Control operational costs without compromising customer experience.
- Set KPIs for Outlet Managers and operational teams.

Candidate ProfileWe are looking for someone who is:

- Highly experienced in F&B; / Restaurant / QSR operations.
- Strong in multi-unit restaurant management.
- Capable of independently managing restaurant operations.
- A strong team builder and people manager.
- Extremely good at hiring and identifying the right operational talent.
- Comfortable travelling to different cities for expansion.
- Strong in SOP implementation and operational discipline.
- Commercially aware and understands restaurant profitability.
- Hands-on rather than purely administrative.
- A problem solver who can take ownership and make decisions.
- Comfortable working in a growing and entrepreneurial organization.

Preferred BackgroundCandidates from the following backgrounds will be preferred:

- QSR Chains
- Restaurant Chains
- Food & Beverage Groups
- Hotel / Hospitality Groups
- Food Retail / Food Court Operations
- Multi-Outlet Restaurant Operations
- Franchise Restaurant Operations

📌 Operation Head (Mumbai)
🏢 White Horse Multichain
📍 Mumbai