We are looking for an experienced Return Operations Manager to manage and improve the complete return process of our e-commerce operations. The candidate will be responsible for handling customer returns, courier returns, RTO shipments, product verification, inventory reconciliation, team performance, and overall return accuracy.

- Key ResponsibilitiesManage the complete Return, RTO and Reverse Logistics process.
- Monitor daily return shipments received from customers and courier partners.
- Ensure proper checking, scanning, sorting and verification of returned products.
- Identify reasons for returns such as damaged products, wrong products, quality issues, courier issues, or customer-related reasons.
- Coordinate with Warehouse, Customer Care, Dispatch, Inventory and Logistics teams.
- Ensure returned products are properly updated in inventory/system records.
- Maintain accurate records of return quantity, value, recovery and losses.
- Reduce return percentage through proper root-cause analysis and corrective actions.
- Monitor fake, damaged,



missing-item and incorrect return cases.
- Manage and guide the return operations team and ensure daily productivity targets are achieved.
- Prepare daily, weekly and monthly return reports for management.
- Track pending return cases and ensure timely closure.
- Improve SOPs and processes to increase return recovery and reduce operational losses.
- Coordinate with courier companies and marketplaces regarding return discrepancies.
- Ensure proper segregation of reusable, damaged, defective and non-saleable stock.
- Required SkillsStrong knowledge of E-commerce Return Operations / Reverse Logistics / RTO.
- Team handling and operational management skills.
- Good knowledge of Excel and reporting.
- Robust analytical and problem-solving skills.
- Good communication and coordination abilities.
- Inventory and warehouse process understanding.
- Ability to work with high-volume operations and meet deadlines.

📌 Operation Manager (Rajkot)
🏢 DeoDap
📍 Rajkot