Location: Noida

Job Summary

Role: Systems Integration Analyst

We are seeking an Application Support Engineer to provide L2/L3 support. The role involves monitoring, troubleshooting, and maintaining applications built on PHP, Apache, and SQL-based technologies, ensuring high availability and optimal performance of business-critical systems.

Key Responsibilities

- Provide application support
- Monitor application health, performance, and availability.
- Troubleshoot and resolve incidents related to PHP applications, Apache web servers, and SQL databases.
- Analyze logs, identify root causes, and implement corrective actions.
- Perform incident, problem, and change management activities in accordance with ITIL processes.
- Support application deployments, patches, and configuration changes.
- Execute SQL queries for data validation, troubleshooting, and reporting.
- Coordinate with development, infrastructure, and database teams for issue resolution.
- Maintain operational documentation, runbooks, and knowledge articles.
- Participate in on-call support and production support activities as required.
- Ensure compliance with SLA and KPI commitments.

Required Skills
Technical Skills

- Strong knowledge of Java applications, system architecture, troubleshooting, and production support processes.




- Strong knowledge of PHP application support and troubleshooting.
- Experience with Apache HTTP Server administration and configuration.
- Good understanding of SQL databases (Oracle, MySQL, PostgreSQL, or MS SQL Server).
- Ability to write and troubleshoot SQL queries, stored procedures, and database objects.
- Experience analyzing application, web server, and system logs.
- Knowledge of Linux/Unix administration.
- Understanding of web technologies (HTTP/HTTPS, APIs, DNS, SSL/TLS).
- Familiarity with version control systems and deployment processes.

Support Skills

- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis (RCA)
- Production Support
- Monitoring and Alert Management

Preferred Skills

- Experience supporting Banking application.
- Knowledge of ITIL framework.
- Exposure to cloud platforms (AWS/Azure).
- Familiarity with monitoring tools such as Splunk, Dynatrace, AppDynamics, or ELK.

Key Competencies

- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder management.
- Ability to work in a 24x7 support setting.
- Customer-focused mindset with attention to detail.
- Ability to work independently and collaboratively within cross-functional teams.

📌 SYSTEMS INTEGRATION ANALYST (Noida)
🏢 NTT DATA Business Solutions
📍 Noida