Roles and Responsibilities :
- Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns in a timely and professional manner.
- Handle multiple conversations simultaneously while maintaining accuracy and attention to detail.
- Identify opportunities for upselling/cross-selling products/services based on customers' needs and preferences.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-10 years of experience in BPO/call center workplace with focus on customer support.
- Excellent communication skills with ability to articulate thoughts clearly over the phone/email/chat.
- Basic knowledge of computer applications such as Microsoft Office Suite (Word, Excel).
- Freshers can apply; no prior work experience required.
- UG/Graduate can apply.
📌 Customer Support Associate- Voice process (Noida)
🏢 TP
📍 Noida