Job DescriptionEmpowered By Innovation
nBirlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.
nJob Title / Position: Salesforce Support Engineer
nExperience: 2-4 years
nLocation: Pune (Balewadi)
n5 Days work from office
nImmediate - 15days joiner preferred
nResponsibilities:
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- Provide end-to-end production support for Salesforce applications.n
- Lead incident, problem, and change management activities.n
- Troubleshoot complex application, integration, and data issues.n
- Perform root cause analysis and drive permanent fixes for recurring incidents.n
- Manage Salesforce security, sharing, data quality, and system performance.n




- Support and enhance Service Cloud processes including Case Management, Queues, Assignment Rules, and Escalations.n
- Coordinate with business stakeholders, development teams, and external vendors.n
- Participate in release planning, deployment support, and hypercare activities.n
- Mentor junior support engineers and establish support best practices.n
- Prepare support metrics, incident reports, and governance updates.n

nRequired Skills:
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- 4 to 5 years of Salesforce Administration and Production Support experience.n
- Solid expertise in Sales Cloud and Service Cloud.n
- Experience with Salesforce security architecture and access management.n
- Hands-on experience with Flow automation and troubleshooting.n
- Experience supporting integrations with external applications.n
- Knowledge of deployment processes and change management.n
- Strong stakeholder management and communicati

📌 Salesforce Support Engineer (Pune)
🏢 Birlasoft
📍 Pune