JOB DESCRIPTION:

· Answers incoming customer calls regarding product problems, service questions and general client concerns

· Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

· Update customer information in the customer service database during and after each call

· Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

· Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

REQUIREMENT:

· Good verbal and written communication skills.

· Graduate / Diploma holder in mechanical engineering.

· Age : 18 years and above.

· Skillset : Valuable Communication Skills in English, Hindi

· Basic knowledge in Computers is a must.

Person Specifications:

· Good English communication skills Verbal & written.

· Basic knowledge of Excel

· Should be able deal corporate customers.

· Should be target oriented.

📌 Customer Care Executive (Pune)
🏢 Digitide Solutions
📍 Pune