Key Responsibilities

Process and manage daily online orders received through e-commerce platforms and company websites.

- Check order details, product availability, quantity, address, and payment status.
- Pick and verify products according to customer orders.
- Pack products safely and appropriately for dispatch.
- Generate invoices, shipping labels, and required dispatch documents.
- Coordinate with courier partners for pickup and shipment dispatch.
- Update order and shipment status in the system/e-commerce portal.
- Track shipments and coordinate on delayed, undelivered, or returned orders.
- Handle RTO (Return to Origin) and returned products as per company process.
- Maintain proper records of dispatched, pending, cancelled, and returned orders.
- Coordinate with warehouse, sales, customer support, and accounts teams.
- Ensure correct product, quantity, packaging, and shipping details before dispatch.
- Maintain dispatch area cleanliness and proper organization of stock/orders.
- Prepare daily dispatch and pending-order reports.
- Follow company procedures for inventory, packaging, and order handling.

📌 Dispatch Executive (Surat)
🏢 Emerge The Inside Out
📍 Surat