Job ResponsibilitiesBuyer Calling & Conversion

- Call buyers who have shown interest in listed vehicles.
- Understand their requirements and confirm their interest.
- Coordinate with sellers to check vehicle availability.
- Connect buyers and sellers and schedule a convenient meeting.
- Convert interested buyers into confirmed ATVs (Appointments to Visit).

ATV Management

- Schedule and confirm buyer-seller meetings.
- Update meeting details and follow-ups in the CRM.
- Follow up with buyers and sellers for pending confirmations.
- Reconnect with buyers when meetings are not scheduled.

Customer Handling

- Clearly communicate meeting location, date and time.
- Handle basic customer questions and objections.
- Maintain professional communication with buyers and sellers.





Target & Process

- Achieve daily and monthly ATV targets.
- Meet calling and productivity targets.
- Follow calling scripts, SOPs and CRM processes.
- Maintain accurate CRM updates and follow-up records.
- Highlight recurring issues to the Team Leader.
- Skills RequiredGood verbal communication and interpersonal skills.
- Strong convincing and objection-handling skills.
- Valuable coordination and negotiation skills.
- Customer-focused approach.
- Comfortable working with targets and high-volume calls.
- Basic computer and CRM knowledge.

📌 Customer Care Executive (Bengaluru)
🏢 Xpheno
📍 Bengaluru