Provide L2/Tier 2 technical support
Troubleshoot hardware, software & network issues
Resolve escalated incidents within SLA
Manage & update ServiceNow tickets
Perform RCA for recurring issues
Support patching, upgrades & change management
Required Candidate profile
L2 IT Support experience
Knowledge of Windows/Linux
Active Directory experience
Good understanding of networking fundamentals
Experience with ServiceNow/ITSM tools
Robust troubleshooting & RCA skills
Perks and benefits
5 Days Working
Fixed Weekends Off
PF + Gratuity
📌 Support System Administrator (New Delhi)
🏢 HR Hai
📍 New Delhi
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