Job Description
We are looking for a Customer Engagement & Retention Executive to drive customer engagement, retention, and lifecycle marketing initiatives.
nLocation: Ahmedabad
nWork Mode: On-site
nExperience: 2-6 years
nKey Responsibilities
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- n
- Plan and execute customer retention & lifecycle campaigns.n
- Manage campaigns across Email, SMS, WhatsApp, Push Notifications & In-App Messaging.n
- Segment customers based on behaviour, purchase history, engagement & lifecycle stage.n
- Build and manage CRM and automated customer journeys.n
- Track key metrics including CTR, Conversion, Retention, Churn & CLV.n
- Analyze customer data to identify retention & engagement opportunities.n
- Work closely with Product, Content, Design & Customer Support teams.n
- Prepare campaign reports and share actionable insights.n

nRequired Skills & Experience
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- n
- 2–6 Years of experience in Retention, CRM, Lifecycle, or Digital Marketing.n
- Hands-on experience with Email, SMS, Push & WhatsApp campaigns.n
- Knowledge of CRM,



customer segmentation & marketing automation.n
- Familiarity with MoEngage, WebEngage, HubSpot, Klaviyo, Mailchimp, or similar platforms.n
- Basic understanding of marketing analytics & campaign performance metrics.n
- Proven records of achieving Revenue Targetsn
- Ability to manage multiple campaigns and work effectively in a fast-paced in office environment.n

nEducation
nBachelor's degree in Marketing, Business, Analytics, or a related field.
nExperience in Wellness, Astrology, D2C, E-commerce, or Consumer Internet brands will be an added advantage.
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📌 Retention & Growth Specialist (India)
🏢 Pandit Ventures Private
📍 India