12 Sep
|
Kr Nest
|
Bengaluru
Salon Manager – Studio11 Family Salon, Banaswadi
We are looking for an experienced and responsible Salon Manager to independently manage the day-to-day operations of our salon and drive business growth.
The ideal candidate should be robust in team management, customer handling, sales, service consultation and salon operations, with a proven ability to achieve revenue targets.
Key Responsibilities:
- Take complete ownership of daily salon operations and revenue.
- Drive monthly sales and achieve assigned revenue targets.
- Manage, motivate and monitor the performance of all salon staff.
- Allocate appointments and staff efficiently to maximise salon capacity.
- Ensure every customer receives professional consultation and excellent service.
- Drive service upgrades, add-ons, packages and repeat bookings.
- Follow up on enquiries, missed appointments and potential customers.
- Ensure proper customer rebooking and retention.
- Monitor daily sales, average bill value, staff-wise performance and conversion.
- Maintain high standards of hygiene, grooming, service quality and customer experience.
- Handle customer complaints professionally and resolve issues promptly.
- Ensure proper inventory control and minimise product wastage.
- Ensure all salon SOPs, billing and operational procedures are followed.
- Conduct regular staff training, coaching and performance reviews.
- Coordinate with the owner on sales, staffing, marketing and operational requirements.
- Monitor Google reviews and encourage genuine customer feedback.
- Prepare and share daily/weekly performance updates with the owner.
Performance Expectations:
- Achieve monthly revenue targets.
- Improve average customer bill value.
- Increase repeat bookings and customer retention.
- Improve enquiry-to-booking conversion.
- Improve staff productivity and service sales.
- Maintain excellent customer satisfaction and salon standards.
Candidate Profile:
- 2+ years of experience managing a salon/spa/beauty business preferred.
- Strong communication and customer-handling skills.
- Strong sales and team-management ability.
- Should be comfortable working with targets and performance metrics.
- Should be proactive, responsible and capable of taking independent decisions.
- Experience with salon management/CRM software is an advantage.
What we offer:
- Competitive salary + performance incentives.
- Opportunity to take ownership of a growing salon.
- Performance-based growth opportunities.
Location: Studio11 Family Salon, Banaswadi, Bangalore
📌 Salon Manager (Bengaluru)
🏢 Kr Nest
📍 Bengaluru