Job Description
Skill Set: Deskside Support Technician level 1
nDays per week: Dispatch on demand
nLocation: Ahmedabad India
nContract: B2B/Freelance
nRoll Type: dispatch on demand
nLanguage: English & Local Language
nKey Responsibilities:
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- Provided first-level technical support for desktop and laptop hardware, software, and peripheral-related issues.n
- Responded to and resolved incidents and service requests through ticketing systems within agreed SLAs.n
- Performed basic IMAC (Install, Move, Add, Change) activities for end-user devices and workstations.n
- Installed, configured, and supported Windows operating systems, Microsoft Office, Outlook, and standard business applications.n
- Assisted users with password resets, account unlocks, and basic Active Directory user account administration.n
- Provided deskside and remote support for desktop, laptop, printer, scanner, and other peripheral devices.n
- Logged, updated, tracked,



and documented incidents using ServiceNow or similar ITSM tools, escalating unresolved issues to higher support teams when required.n
- Assisted with desktop imaging, software installation, system configuration, and asset deployment following IT procedures.n
- Supported VPN connectivity, Wi-Fi access, email configuration, and basic network connectivity troubleshooting.n
- Maintained accurate asset inventory records and updated technical documentation for incidents and service requests.n
- Ensured compliance with IT security policies, antivirus updates, and standard desktop support procedures.n
- Delivered courteous and professional customer support while providing timely updates and following up to ensure ticket closure.n
- Followed ITIL best practices for Incident Management, Service Request Management, and escalation procedures in a corporate IT setting.n

📌 End User Support Specialist (Ahmedabad)
🏢 Sharp Brains
📍 Ahmedabad