Hiring: SRE (Site Reliability Engineering) – Level 2 Support Notice Period: Immediate to 15 days left Location: Bangalore Experience: 3–5 Years Role Overview: Customer Support Analyst (L2 Support) responsible for triaging incoming requests through ServiceNow, resolving issues, and escalating complex technical issues to SRE/Development teams. Key Responsibilities: • Level 2 functional & technical application support • Incident, problem & request management • Triage and escalation through ServiceNow • Create & maintain Knowledge Base articles and support documentation • Create & analyze reports using ServiceNow and/or Power BI • Support Digital Operations onboarding and project tracking • Work with project managers, clients, support teams and vendors • Contribute to Agile & DevOps culture • Manage priorities, deadlines and customer expectations Mandatory Skills: ✅ ServiceNow ✅ Power BI ✅ ITIL ✅ Solid Communication & Writing Skills ✅ Organization & Time Management Nice to Have: • SQL • Tableau • Azure/AWS • Jira • Incident Response • Service Desk • PagerDuty • Datadog • SharePoint Optional Certification: ITIL Foundation

📌 SRE (India)
🏢 Teamware Solutions
📍 India