Hi All, We are looking for a Senior & Junior Technical Support Engineer (Application Support & Integration – .NET / Cloud / DevOps/Linux ) to provide production and application support for customer-facing platforms and integrations. The role involves troubleshooting technical issues, monitoring applications, supporting API integrations, performing RCA, and working closely with engineering and customers. Company Name: iZen Software Services Job Title: Senior & Junior Technical Support Engineer Experience: 2 years for the Junior role and 5 years for the senior role. Work Mode: Remote Website: Salary: As per industry standards Expected Notice Period: Immediate or upto 15days notice Timings: Rotational Shift (Mostly night shift) Must-Have Qualifications Application Support & Operations: Core Application Support experience, Incident Management & Root Cause Analysis (RCA), Jira, and Confluence. Database & APIs: Experience with any DB management tool (MySQL,



SQL Server, etc.) and REST APIs / HTTP. Cloud, DevOps & Systems: Linux, Kubernetes, CI/CD pipelines, Git, Scripting (Python, Bash, or PowerShell), and hands-on experience with any major cloud provider (GCP, AWS, Azure). Monitoring & Observability: Experience with any SIEM/observability tool (ELK, Splunk, Datadog). Note: Completing a Datadog course will be a mandatory requirement for the onboarded candidate. Nice-to-Have / Preferred Qualifications Development & Protocols: .NET / C#, OAuth, and experience with Carrier APIs (UPS, FedEx, USPS). Infrastructure & Platform Specifics: GCP experience, Terraform / Infrastructure as Code (IaC), Helm, specific experience with SQL Server, and prior hands-on experience with Datadog. Regards Sathish

📌 Senior & Junior Technical Support Engineer (Application Support & Integration – .NET / Cloud / DevOps /Linux) Remote (India)
🏢 iZen Labs
📍 India