Position: Front Office Manager

Department: Front Office / Operations

Key Responsibilities:

- Manage daily front-office and reception operations.
- Handle customer enquiries, appointments, walk-ins, and follow-ups.
- Ensure excellent customer service and qualified guest handling.
- Drive service bookings, membership sales, package sales, and revenue.
- Supervise, train, and motivate front-office staff.
- Handle customer complaints and resolve issues professionally.
- Monitor billing, payments, discounts, and daily cash reconciliation.
- Maintain staff discipline, grooming, attendance, and SOP compliance.
- Prepare daily sales, booking, and EOD reports.
- Coordinate with therapists and management for smooth branch operations.

Required Skills: Good communication | Leadership | Sales ability | Customer handling | Problem-solving | Computer/POS knowledge | Target-oriented approach

Experience: 1–4 years in Front Office / Hotel / Spa / Salon / Hospitality / Customer Service preferred.

Contact : (phone hidden)(Aashwiny Gopi)

📌 Front Office Manager (Chennai)
🏢 E-spa International
📍 Chennai