- Handle customer enquiries received through website, WhatsApp, phone calls, marketplaces, social media and other digital channels.
- Respond to customer enquiries promptly and professionally.
- Understand customer requirements, application and budget.
- Recommend suitable products based on customer needs.
- Explain product features, specifications, pricing, availability and offers.
- Follow up with interested customers and convert enquiries into confirmed orders.
- Maintain regular follow-up with customers until closure.
- Identify opportunities for cross-selling and upselling.
- Share product catalogues, quotations, product images and other relevant information with customers.
- Coordinate with the E-commerce, Sales, Warehouse, Dispatch and Accounts teams to ensure smooth order processing.
- Maintain accurate records of enquiries, follow-ups, conversions and lost leads.
- Ensure all customer queries and complaints are addressed or properly escalated.
- Meet monthly sales and conversion targets.
- Maintain a high level of customer engagement and service quality.
- Analyse non-converted enquiries and identify reasons for lost sales.





Participate in promotional campaigns and special sales activities conducted by the E-commerce team.

Required Skills

- Excellent verbal and written communication skills.
- Strong convincing and negotiation ability.
- Customer-focused approach.
- Valuable follow-up and relationship-building skills.
- Sales-oriented and target-driven mindset.
- Basic knowledge of E-commerce and digital sales.
- Comfortable handling WhatsApp, phone calls, email and online enquiries.
- Basic knowledge of MS Excel / Google Sheets.
- Ability to learn product specifications quickly.
- Good coordination and time-management skills.

Experience

Preferred: 1–3 years of experience in:

- E-commerce sales
- Pre-sales / Inside Sales
- Tele-sales
- Customer support with sales responsibility
- Online sales / marketplace sales
- HORECA / Kitchen Equipment / Consumer Products

Freshers with excellent communication and strong sales aptitude may also be considered.

HR - (phone hidden)

📌 Pre Sales Executive (Chennai)
🏢 hotel shoppee india private
📍 Chennai