Position: Collection Executive – Field Collections
Location: Chembur / Santacruz / Ghatkopar, Mumbai
Job Type: Full Time | Field Job
Job Responsibilities:
- Review assigned branch NPA client accounts and overdue cases.
- Visit/contact customers regarding overdue payments and NPA accounts.
- Inform customers about their overdue status and explain repayment requirements.
- Educate customers about the impact of overdue payments on credit bureau records.
- Advise customers on suitable repayment and payment options.
- Follow up with customers for timely payment and recovery.
- Negotiate suitable payment plans/settlements wherever required.
- Deliver and communicate notices/warnings to defaulting customers.
- Handle customer queries and escalate issues when required.
- Maintain accurate customer payment and collection records.
- Submit daily collection reports to the Collection Manager.
Candidate Requirements:
- Minimum qualification: 12th Pass.
- Freshers can be considered; experienced candidates should have minimum 1 year of relevant experience.
- Candidates from any product background can be considered.
- Basic computer knowledge.
- Good communication and customer-handling skills.
- Valuable numerical and analytical ability.
- Excellent negotiation skills.
- Patience, resilience and willingness to work in the field.
- Candidates should demonstrate honesty and integrity.
Job Details:
- Working Hours: 9:00 AM to 6:00 PM
- Weekly Off: Sunday and 4th Saturday
- Travel Radius: Up to 20 KM
- Travel Allowance: ₹100 per day, maximum ₹3,500 per month
- Salary: Up to ₹23,000 CTC
- Approx. Take-Home: ₹17,000 – ₹18,000 per month
- No joining fee or deposit required.
Interview Process:
- First Round: Virtual / Face-to-Face
- Final Round: Face-to-Face
- Interview details and location will be shared with shortlisted candidates over call.