About We360.ai

We360.ai is a fast-growing SaaS company specialising in employee monitoring, workforce productivity, and workplace analytics. Our mission is to help organisations build more productive, transparent, and data-driven workplaces through technology.

With a strong global presence, We360.ai serves 2,000+ organisations and 15,000+ active users worldwide . Our platform enables businesses to gain actionable insights into workforce productivity, streamline operations, and make informed decisions.

Learn more about us at

About the Role

We are looking for a Technical Support Engineer who is passionate about technology, troubleshooting, and delivering exceptional technical support.

In this role, you will work closely with our Engineering, Sales, and Customer Success teams to ensure the smooth deployment, installation, configuration, and ongoing support of our applications. You will play an important role in understanding customer environments, resolving technical issues, and improving the overall technical experience for our customers.

The ideal candidate should have strong troubleshooting skills, a positive understanding of operating systems and endpoint management, and the ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

Key Responsibilities

- Collaborate with the Software Engineering team on the distribution, deployment, installation, and testing of We360.ai's native applications.
- Work closely with the Sales team to understand customer IT environments and provide technical guidance on application installation, configuration, deployment, and management.
- Partner with the Customer Success team to ensure smooth customer onboarding and provide technical support throughout the post-onboarding journey.
- Diagnose, troubleshoot, and resolve application, operating system, installation, and endpoint-related technical issues.
- Provide customers and internal teams with clear, step-by-step technical guidance through written and verbal communication.
- Assist in identifying recurring technical issues and recommend solutions to improve product reliability and customer experience.
- Support the development of internal tools and processes for collecting application analytics, diagnostics, logs, and performance metrics .
- Document technical issues, troubleshooting steps,



solutions, and best practices for internal knowledge bases.
- Collaborate cross-functionally to escalate complex technical issues and ensure timely resolution.
- Stay updated on relevant technologies, endpoint management tools, operating systems, and IT security practices.

Qualifications & Skills

• Proven experience as a Technical Support Engineer, Desktop Support Engineer, IT Support Engineer, Help Desk Technician , or in a similar technical support role.

• Hands-on experience with Windows, Linux, and macOS environments.

• Good understanding of application installation, deployment, and configuration processes.

• Working knowledge of OS security, antivirus/endpoint protection, firewalls, permissions, and system policies .

• Strong understanding of computers, mobile devices, operating systems, and other technology products.

• Familiarity with Mobile Device Management (MDM) and endpoint management solutions such as:

Microsoft Intune

ManageEngine MDM

Kaspersky Endpoint Security

Active Directory / Group Policy

• Ability to independently diagnose and troubleshoot common hardware, software, application, and connectivity issues.

• Familiarity with remote support and help desk tools such as Zoho Desk, AnyDesk , or similar platforms.

• Strong analytical and problem-solving abilities.

• Excellent written and verbal communication skills.

• Ability to explain technical concepts clearly and provide step-by-step guidance to technical and non-technical users.

• Strong ownership, attention to detail, and a customer-first mindset.

• Ability to work effectively in a fast-paced, collaborative startup environment.

What You'll Work On

As a Technical Support Engineer at We360.ai, you will work at the intersection of technology, customers, and product development . Your responsibilities will include:

Technical Support → Troubleshoot and resolve technical issues across operating systems,



applications, and endpoints.

Application Deployment → Support installation, configuration, testing, and deployment of We360.ai applications.

Customer Enablement → Help customers successfully deploy and manage We360.ai within their existing IT environments.

Cross-functional Collaboration → Work closely with Engineering, Sales, and Customer Success teams to deliver effective technical solutions.

Product Insights → Contribute to tools and processes that help collect application analytics, diagnostics, and performance data.

What We Offer

A Transparent & Collaborative Culture

We believe in open communication and transparency. Team members are encouraged to participate in important conversations, share ideas, and contribute to company-wide initiatives.

Learning & Development

We support continuous learning and professional growth with a learning and development budget for full-time employees .

Flexible Working

We understand that everyone works differently. Our flexible working approach gives employees greater autonomy to structure their workday while maintaining accountability and productivity.

Team Culture & Engagement

While we support remote and flexible working, we also value meaningful connections. We regularly organise team activities, company events, and engagement initiatives to keep our teams connected.

Diversity, Equity & Inclusion

At We360.ai , we believe that diverse teams build better products and stronger organisations. We are committed to creating an inclusive, equitable, and respectful workplace where everyone has the opportunity to contribute and grow.

We welcome applications from individuals across diverse backgrounds, identities, experiences, and abilities. If you don't meet every qualification listed but believe you can make a meaningful contribution and are willing to learn, we encourage you to apply.

We value potential, curiosity, ownership, and a willingness to learn just as much as experience.

Join Us

If you're someone who enjoys solving technical problems, working with customers, learning new technologies, and collaborating with cross-functional teams, we'd love to hear from you.

Join We360.ai and help us build the future of workplace productivity and technology.

📌 Technical Support Engineerv-SaaS (Bhopal)
🏢 We360.ai
📍 Bhopal