Process: Blended Process (Voice + Chat/Email Support)
Shift: Rotational Shifts / 24x7 Environment
Experience: Freshers / 6 Months to 1 Year Experience
CTC: ₹3.42 LPA to ₹3.70 LPA
Role Overview
We are looking for enthusiastic and customer-focused Customer Support Representatives to join our team in Mohali. The ideal candidate should possess strong communication skills, a customer-centric approach, and the ability to handle customer queries through multiple channels including voice, chat, and email.
Key Responsibilities
- Handle customer interactions via calls, chats, and emails.
- Resolve customer queries, complaints, and requests in a timely manner.
- Provide accurate information regarding products, services, and processes.
- Maintain high levels of customer satisfaction and service quality.
- Document customer interactions in the CRM/system.
- Meet individual and team performance metrics including quality, productivity, and customer satisfaction scores.
- Follow company policies, compliance standards, and operational procedures.
- Collaborate with internal teams for issue resolution and customer escalations.
Eligibility Criteria
- Freshers or candidates with 6 months to 1 year of BPO/Customer Service experience.
- Minimum qualification: 12th Pass / Graduate (as per process requirement).
- Excellent verbal and written communication skills in English.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts, including weekends and holidays.
- Strong problem-solving and customer-handling abilities.
Preferred Skills
- Customer Service Orientation
- Active Listening
- Communication Skills
- Multitasking Ability
- Problem-Solving Skills
- Team Collaboration
- Adaptability and Flexibility
Advantages
- Competitive salary package (₹3.42 LPA to ₹3.70 LPA)
- Career growth opportunities
- Comprehensive training and development
- Employee engagement programs
- Dynamic and inclusive work environment