? WE ARE HIRING | SENIOR MANAGER – CRM & POST-SALES

Taradevi's Group is a premium real estate and vacation home development group focused on building high-quality residential and hospitality projects across India.

Our flagship project, Taradevi's Enclave, New Shimla , caters to premium local and second-home buyers, including HNIs, NRIs and out-of-state investors .

Position: Senior Manager – CRM & Post-Sales

Location: New Shimla, Himachal Pradesh

Experience: 7+ Years

Industry: Real Estate

Employment: Full-time | On-site

About the Role

We are looking for a senior CRM / post-sales professional to take complete ownership of the customer journey from booking to possession and beyond .

The role requires strong experience in customer servicing, collections, documentation, coordination and grievance management , with the maturity to manage high-value HNI and NRI clients.

Key Responsibilities

• Own the complete post-sales customer lifecycle from booking to possession

• Manage customer documentation, payment milestones and handover processes

• Drive collections against construction-linked payment plans and monitor outstanding dues

• Act as the primary point of contact for customers and resolve queries efficiently

• Coordinate with Sales, Legal, Accounts and Project/Site teams

• Manage allotment letters, agreements, sale deeds, registration and applicable statutory formalities

• Maintain CRM data as the single source of truth for customer status and collections

• Handle HNI/NRI customer escalations and grievances professionally

• Drive customer satisfaction, referrals and long-term customer relationships

• Support customer enrolment into rental-management / post-possession programs





• Prepare regular reports on collections, ageing, customer status and escalations for leadership

What We're Looking For

• 7+ years of experience in Real Estate CRM, Post-Sales or Customer Relationship Management

• At least 2–3 years in a senior/managerial role

• Strong hands-on experience in real estate collections and payment-plan management

• Working knowledge of real estate documentation and RERA compliance

• Knowledge of Himachal Pradesh land regulations, including Section 118 , will be a robust advantage

• Strong CRM and data-management skills

• Excellent communication skills in English and Hindi

• Mature, service-oriented approach with the ability to handle demanding customers calmly

• Comfortable working on-site in Shimla

Preferred

⭐ Experience with luxury / premium / second-home residential projects

⭐ Experience handling NRI customers

⭐ Exposure to rental, leaseback or property-management programs

What We Offer

✨ Senior, high-ownership role on a flagship premium real estate project

✨ Direct access to senior leadership

✨ Opportunity to manage high-value customer relationships

✨ Competitive compensation based on experience and profile

How to Apply

Send your updated CV along with a short note highlighting your post-sales and collections experience .

Email:

Contact:

Please mention “Senior Manager CRM – Taradevi's Enclave” in the subject line.

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📌 Senior Manager CRM (Shimla)
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📍 Shimla