Job description

Location: Hyderabad

Position Type: Full time

Minimum Qualification:
- Graduate & above

Minimum Experience:
- Min 5 year experience in customer relationship

Languages Known:
- English, Hindi and Telugu.

About Bontrue:
Bontrue is a premier provider of high-quality home furniture, dedicated to creating beautiful, functional living spaces for our customers. At Bontrue, we don't just sell furniture; we build lasting relationships with our clients. We are committed to delivering top-notch customer service and ensuring that our furniture remains in perfect condition.

EXPECTED COMPETENCIES
- Customer Service
- Communication Skills
- Interpersonal Skills
- Knowledge of furniture (Trainable)
- Problem-solving Skills
- Decision Making Skills
- Documentation Skills
- Patience
- Computer Skills
- Listening Skills
- Detail-oriented

JOB DESCRIPTION

Customer Service
- Ensure that all incoming calls assigned to you of customers are answered. Answer inquiries, resolve complaints and provide information.
- Maintain a positive,



empathetic and professional attitude toward customers.
- Ensure social media leads (shared by agency via Google Sheet)& website leads are contacted and information regarding the call/WhatsApp be updated on Google Sheet or CRM tool.
- Make use of positive language while talking with the customers.
- Respond promptly to customer inquiries.
- Acknowledge and resolve customer complaints and ensure all customer complaints are resolved and no complaints are kept open.
- Keep updated knowledge about existing as well as new products so that no queries/complaints remain unresolved.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, unresolved issues as well as actions taken.
- Pass the leads to the respective stores in case a customer is visiting the store, and take an update once the customer has visited the store and update on the CRM.
- In case the customer wants us to visit their homes to tak

📌 Customer Relation Associate (Hyderabad)
🏢 Bontrue India Private
📍 Hyderabad