JOB SUMMARY:
We are looking for a smart, polite and responsible front desk assistant to handle front desk operations, patient OPD/IPD management, cash collection, medical records and follow-up calls.
KEY RESPONSIBILITIES:
- 1. Patient Management (OPD / IPD)_
- Greet patients and attendants politely
- Manage OPD appointments, token system and doctor queue
- Maintain daily OPD register in system and manual
- 2. Cash Management_
- Collect consultation fees, IPD advance, procedure charges
- Issue receipts and maintain a daily cash book
- Tally cash at end of day and handover to accounts / trustee
- Manage UPI / card payment records
- 3. Records & Documentation_
- Create and maintain patient files (OPD cards, IPD case papers)
- Proper filing of lab reports, consent forms, discharge cards
- Data entry in hospital software / Excel
- Maintain confidentiality of patient records
- 4. Patient Follow-up & Coordination_
- Make follow-up calls to OPD patients for review / reports
- Remind patients of the next visit / medicine / surgery date
- Coordinate with doctor, lab, pharmacy and nursing staff
- Answer phone calls and give proper information
- 5. General Front Office_
- Manage courier, incoming calls, visitor entry
- Support admin work assigned by management
REQUIRED SKILLS & QUALIFICATIONS:
- Qualification: Graduate - Any stream
- Experience: 1-3 years in hospital / clinic / any front desk
- Must know: basic computer, MS Excel, Gujarati, Hindi, and English speaking
- Good communication, polite nature, and ability to handle rushes
- Honesty in cash handling is a MUST.
Pay: From ₹20,000.00 per month
Perks:
- Health insurance
- Leave encashment
- Paid sick time