Job Title: Customer Care Executive

Job Description:

- Handle customer queries through calls, chat, and other communication channels.
- Understand customer concerns and provide appropriate solutions.
- Maintain a skilled and positive relationship with customers.
- Follow up with customers and ensure timely resolution of their issues.
- Maintain accurate records of customer interactions and feedback.
- Coordinate with internal teams when required to resolve customer concerns.
- Meet assigned customer service and performance targets.

Smart Call Centre Solutions Pvt. Ltd.

16A Shakespeare Sarani, New B.K. Market Building, 6th Floor

Kolkata – 700071

(Nearest Metro: Rabindra Sadan & Maidan)

Apply Now Contact HR – MALVIKA((phone hidden))

We are a leading International BPO & IT Company, urgently hiring Freshers and Experienced candidates for our International Voice Process.

Open Positions Customer Care Executive (CCE) – Freshers & Experienced

Customer Support Executive – Inbound calling experience preferred





Senior CCE (Outbound Process) – Experience in international outbound /Call closures

Team Leader (TL) – Prior experience managing teams in an international Voice process

Eligibility Criteria

Fluent English communication (Mandatory)

Minimum qualification: 12th Pass & above

Age: 18 to 45 years

Willingness to work in US/Night Shift

Ability to handle inbound & outbound calls effectively

Shift Timings

Evening Shift (Part-Time): 5:30 PM – 9:45 PM

Night Shift (Full-Time): 9:30 PM – 6:30 AM

What We Offer

On-the-spot offer letter

Attractive salary (Fixed + Unlimited Incentives)

Fast career growth opportunities

Salary no bar for deserving candidates

Sundays fixed off + 2 Saturdays off (CS team: 6 offs/month on roster)

Excellent connectivity via metro & buses

Contact HR - (phone hidden) (Malvika)

📌 Customer Care Executive (Kolkata)
🏢 SMART CALL CENTER SOLUTIONS
📍 Kolkata