We are looking for a friendly, organised, and responsible Front Desk & Operations Executive to manage the day-to-day front desk activities and smooth operations of our celebration and event spaces.The role involves welcoming customers, managing bookings, coordinating room readiness, handling customer requirements, and ensuring that every celebration/event runs smoothly.

Roles & Responsibilities:

- Front Desk & Customer Handling
- Welcome and greet customers visiting the venue.
- Handle walk-in customers and booking enquiries professionally.
- Check and manage daily bookings and customer schedules.
- Assist customers with room selection, packages, facilities, and basic queries.
- Manage check-in and check-out of customers for booked rooms/events.
- Maintain a professional and welcoming front-desk experience.
- Handle customer concerns and coordinate with the concerned team for quick resolution.
- Venue & Room Operations
- Ensure all celebration rooms are ready before customer arrival.
- Coordinate room setup, decorations, food, activities, and other requirements as per the booking.
- Conduct basic room checks before and after every booking.
- Coordinate with housekeeping and support staff to maintain cleanliness and readiness.
- Monitor room availability and ensure proper utilisation of spaces.
- Ensure all venue facilities and equipment required for an event are available and functional.
- Coordinate smooth transitions between bookings and ensure rooms are prepared on time.
- Event Coordination
- Coordinate with customers regarding their event requirements before arrival.
- Ensure birthday parties, anniversaries, date nights, family gatherings, and other celebrations are executed smoothly.
- Coordinate with internal teams, vendors, decorators, food teams,



and other service providers wherever required.
- Keep track of event timelines, special requests, and customer preferences.
- Be present and actively coordinate during events to ensure smooth execution.
- Administration & Operations
- Maintain daily booking, customer, and operational records.
- Update booking and room status regularly.
- Maintain records of payments, advances, pending amounts, and other booking-related information.
- Coordinate with the sales team regarding confirmed bookings and customer requirements.
- Prepare daily operational updates/reports for management.
- Monitor inventory and inform management about shortages or maintenance requirements.
- Ensure company policies, operational procedures, and customer service standards are followed.

Candidate Requirements:

- 6 Months – 2 Years of experience in Front Desk, Hospitality, Events, Operations, Customer Service, or a similar role.
- Excellent customer-handling and interpersonal skills.
- Friendly, confident, and presentable personality.
- Good organisational and multitasking abilities.
- Ability to handle customers and situations calmly and professionally.
- Hindi communication is absolutely fine; fluent English is not mandatory.
- Basic computer knowledge and familiarity with MS Excel/Google Sheets preferred.
- Comfortable working in a fast-paced event/entertainment environment.
- Willingness to work during weekends and peak celebration hours.
- Robust sense of responsibility and attention to detail.
- Key Performance Areas
- Smooth daily venue operations
- Customer satisfaction
- Timely room preparation
- Accurate booking and operational records
- Efficient coordination between teams
- Smooth execution of events and celebrations
- Handling customer issues effectively
- Maintaining venue standards and operational discipline

📌 Operations Executive (Delhi)
🏢 Playhauz Entertainment Zone Private
📍 Delhi