WE'RE HIRING | TEAM LEAD – RESERVATIONS
Echor Hotels & Resorts is looking for an experienced and enthusiastic Team Lead – Reservations to join our growing team at Zirakpur.
We are looking for someone who can take ownership of the Reservations team, manage day-to-day operations, drive booking conversions, and ensure smooth coordination between the reservations team and our properties.
If you have robust experience in hotel reservations, guest handling, OTA/B2 B bookings and team management, this could be the right opportunity for you
Location: Zirakpur
Experience: 2–4 Years
Team Handling Experience: Preferred
Team Management & Leadership
Lead and supervise the day-to-day activities of the Reservations team. Allocate enquiries, calls and leads among team members. Monitor individual and team-wise performance on a regular basis. Ensure proper follow-up on all pending and tentative enquiries. Conduct regular team briefings and guide team members on daily priorities. Train new team members on reservation processes, hotel policies, tariffs and packages.



Provide regular feedback and coaching to improve individual performance. Motivate the team to achieve monthly booking and revenue targets. Identify performance gaps and work on improving team productivity. Handle escalations and support team members in difficult guest situations. Reservations & Guest Handling
Supervise and handle room reservations received through calls, Whats App, email, website and other channels. Ensure enquiries are handled promptly and professionally. Verify room availability, tariffs, meal plans, inclusions and booking policies before confirmation. Ensure accurate guest and booking details are entered into the reservation system. Handle booking amendments, cancellations, rescheduling and special requests. Assist the team in converting enquiries into confirmed bookings. Handle important/VIP bookings and escalated guest queries when required. Sales & Revenue
Monitor enquiry-to-booking conversion and ide

📌 Team lead (Chandigarh)
🏢 Echor Hotels
📍 Chandigarh