Job description - Key Account / Business Development Manager

Key Responsibilities

- Achieve revenue and order value targets as per the defined business plan.
- Drive revenue growth compared with the previous period and identify opportunities for continuous business expansion.
- Manage key customer accounts and ensure a high account retention rate.
- Develop strong customer relationships and increase wallet share within existing accounts.
- Prepare and execute Joint Business Plans (JBPs) with key customers and ensure adherence to agreed objectives.
- Identify opportunities for introducing and placing recent SKUs with existing and new customers.
- Understand customer requirements and coordinate internally to ensure timely and accurate order execution.
- Ensure high order fulfilment rates, order accuracy, and adherence to committed delivery timelines.
- Monitor and improve order processing TAT from order receipt to dispatch/fulfilment.
- Ensure timely and accurate submission of commercial quotations.
- Respond to customer queries promptly and coordinate with relevant departments for timely resolution.
- Maintain high customer satisfaction scores through proactive communication and effective issue resolution.
- Monitor customer escalations and work towards minimizing the number and recurrence of escalations.
- Track customer business performance, identify gaps against targets, and implement corrective actions.
- Coordinate with Sales, Operations, Purchase, Logistics, Finance, Quality,



and other internal teams to ensure seamless customer servicing.
- Prepare regular reports on account performance, sales pipeline, customer development, and achievement against KPIs.
- Identify opportunities for cross-selling, upselling, and expanding the company's product portfolio within existing accounts.

Required Skills & Competencies

- Strong B2B sales and key account management skills.
- Excellent customer relationship and negotiation skills.
- Strong commercial and business acumen.
- Ability to understand customer requirements and convert them into business opportunities.
- Strong follow-up, coordination, and problem-solving abilities.
- Positive analytical skills with a target-oriented approach.
- Ability to manage multiple customers, orders, and priorities simultaneously.
- Excellent communication and presentation skills.
- Proficiency in MS Excel, PowerPoint, CRM/ERP systems, and business reporting.
- Ability to work effectively with cross-functional teams.

Experience & Qualification

- Graduate/MBA in Sales, Marketing, Business Management, or a related field.
- 4–5 years of relevant experience in B2B sales, key account management, business development, or channel management.
- Experience in managing institutional/key accounts and achieving measurable revenue targets will be preferred.
- Experience in the water purifier, water treatment, consumer durables, electrical, appliances, or related industry will be an added advantage.

Salary: 4,50,000 LPA – 5,00,000 LPA

📌 Key Account Manager (Ahmedabad)
🏢 SkilCAP Services India
📍 Ahmedabad