Member Coordinator – Gym: Role & Responsibilities*

*Core Role:*

Be the main point of contact between members and gym management. Your job is to ensure members feel welcomed, supported, and retained.

*Key Responsibilities:*

1. *Member Onboarding & Welcome*

- Greet all new walk-ins and members with a warm, skilled attitude

- Handle new member sign-ups, paperwork, and gym tours

- Explain membership plans, facilities, timings, and gym rules

- Issue access cards, locker keys, and welcome kits

2. *Member Engagement & Retention*

- Build rapport with existing members — remember names, fitness goals

- Follow up with inactive members via call/WhatsApp to encourage return

- Gather feedback regularly and address concerns promptly

- Promote gym events, challenges, group classes, and PT sessions

3. *Front Desk & Admin Operations*

- Manage check-ins/outs and maintain attendance records

- Handle member queries, complaints, and escalate issues to manager





- Process renewals, upgrades, freezes, and cancellations

- Collect payments and maintain billing records accurately

- Maintain cleanliness and presentation of reception area

4. *Sales Support*

- Convert walk-in enquiries into memberships with effective follow-ups

- Explain offers, discounts, and corporate tie-ups to prospects

- Maintain enquiry register and track conversion rates

- Coordinate with trainers for trial sessions for prospects

5. *Coordination & Reporting*

- Coordinate with trainers, housekeeping, and maintenance teams

- Update management on daily footfall, sales, and member feedback

- Ensure notice boards, brochures, and price lists are up to date

- Assist in organizing events, workshops, and member appreciation days

📌 Gym Coordinator (Bengaluru)
🏢 Game On Fitness
📍 Bengaluru