- Handle inbound/outbound customer calls professionally and efficiently.
- Understand customer queries and provide accurate information and resolutions.
- Maintain a high level of customer satisfaction through effective communication.
- Follow standard operating procedures and process guidelines.
- Document customer interactions and update relevant information in the system.
- Escalate complex issues to the appropriate team when required.
- Meet assigned quality, productivity, and customer service targets.
- Maintain professional communication and a positive attitude while interacting with customers.
Eligibility & RequirementsExperience:
- 0–4 years of experience in a voice/customer support process.
- Freshers: Non-technical graduates can be considered.
- Degree Not mandatory
- Language Skills: Fluent in Hindi with positive communication skills in English.
- Good verbal communication and interpersonal skills.
- Customer-service-oriented attitude.
- Willingness to work in a domestic voice process.
- Immediate joiners are preferred.