Job Description:

GRACE MEDMART is a leading online pharmacy committed to providing high-quality medications and healthcare products globally. We seek a proactive Online Sales Executive/Manager to join our team. The ideal candidate will be responsible for engaging with customers, handling inquiries, processing orders, and driving sales through online platforms like Social Platforms, email, live chat & etc. This role requires excellent communication skills, a customer-first mind-set, and the ability to convert leads into long-term customers.

Roles & Responsibilities:

1. Customer Engagement & Sales Conversion:

- Connect with potential customers through online chat, email, and Social Platforms.
- Educate customers on the benefits of purchasing from our online pharmacy.
- Assist with medication inquiries and provide accurate information.

1. Lead Generation & Business Development:

- Identify and acquire new customers through various online platforms.
- Generate and follow up on leads to maximize sales opportunities.
- Maintain relationships with existing customers to encourage repeat business.

1. Order Processing & Compliance:

- Process customer orders accurately while ensuring compliance with healthcare regulations.

1. Customer Relationship Management (CRM):

- Maintain customer data in the CRM system.
- Track interactions, analyze sales data, and optimize the sales funnel.

1. Market & Industry Awareness:

- Stay updated on healthcare regulations, insurance policies, and industry trends.




- Provide feedback to the management on market demands and customer needs.

Key Responsibility Areas (KRA):

· KRA

· Key Performance

Indicators (KPIs)

· Customer

Engagement

· Response time to

customer inquiries, customer satisfaction ratings

· Lead Generation

& Sales

· Number of leads

generated, conversion rate, and revenue achieved

· Order Processing

& Compliance

· Accuracy in order

processing, compliance with company policies

· Customer

Retention

· Repeat purchase

rate, customer feedback & loyalty

· CRM Utilization

· Timely and

accurate data entry, insights & reporting quality

Required Skills & Qualifications:

- Education: Bachelor's degree in any field.
- Experience: 6 months to 1 year in online sales, customer support, Chat Process Sales, or a related field.
- Communication: Solid verbal and written communication skills.
- Problem-Solving: Ability to address customer concerns and find effective solutions.
- Analytical Skills: Capability to analyze sales data and improve performance.
- Growth-oriented: Strong desire to advance within the sales organization.

Perks & Benefits:

✅ Competitive salary with performance-based incentives

✅ Supportive and inclusive work environment

✅ Work-life balance and professional growth opportunities

If you're passionate about sales and customer service in the healthcare industry, we’d love to have you on our team! ?

? To Apply: Send your resume to –

Email :: [email protected]

What’s app : +918446608873

📌 Business Development Executive (BDE) (Nagpur)
🏢 Grace Medmart
📍 Nagpur