- Handle customer enquiries and requirements
- Prepare and follow up on quotations
- Receive and process Purchase Orders (POs)
- Check box size, ply, flute, GSM/BF, printing and quantity
- Coordinate with Production & Planning for order schedules
- Follow up on production status and delivery commitments
- Coordinate with Dispatch & Logistics for timely delivery
- Update customers about order and dispatch status
- Handle customer complaints and issue resolution
- Coordinate with Accounts for payment/outstanding follow-up
- Maintain sales orders, customer records and MIS reports
- Use MS Excel, ERP/CRM and email effectively
- Maintain solid customer relationships
- Ensure order accuracy and on-time delivery
- Support the sales team in achieving sales targets