Job DescriptionThe Executive – Service Support will support key commercial and operational activities of the Service Department. The role is responsible for invoice processing, order execution, documentation, payment follow-up, and coordination with internal stakeholders to ensure seamless and timely service delivery to customers.
NMajor responsibilities:
NOrder Processing & Efficiency
N
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- Ensure all ordersare processed and fulfilled within established timelines. N
- Prioritize orders basedon urgency, customer status, and delivery deadlines. N
- Monitor inventory levels and coordinate with the procurement team for timely replenishment. N
- Maintain accurate and up-to-date documentation for all order management processes. N

nInvoice & Documentation Management
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- Prepare and shareInvoices, Proforma Invoices, and maintain invoice files. N
- Manage Payment Entry/Ledger updates and support outstanding follow-up activities. N
- Update all documentation in Salesforce/SAP including quotations, orders,



and inquiry records. N
- Maintain accurate and systematic filing of customer and commercial documents. N

nCustomer Request &Return; Handling
N
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- Respond to customer requests and follow up for resolution. N
- Manage Return Requests (Spares & Instruments) and coordinate with relevant teams. N
- Share dispatch documents and communicate updates to customers in a timely manner. N

nQuotation & Chance Management
N
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- Create Opportunities, prepare Quotations, and ensure accuracy in all commercial documents. N
- Track quotation follow-ups, including Proforma Invoice Follow-ups. N
- Prepare Sales Orders for AMC & Spares. N

nDispatch & Docket Management
N
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- Coordinate docketdetails, dispatch documents, and ensure timely sharing with customers. N
- Liaise with stores, dispatch, and logistics teams for smooth operations. N

📌 Hiring: Service Coordinator (Alibag)
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📍 Alibag