Key Responsibilities

· Handle inbound/outbound voice calls or email for resolving customer queries

· Listen to and understand customer requirements

· Provide product/service details and perks to customers

· Provide end-to-end solutions to the customer

· Ask the correct questions – probing and prompting the customer wherever required

· Timely and accurate capturing of all information given by the customer

· Timely follow-up with brands as per escalation matrix till closure

· Stay current with knowledge of products, processes, and services offered by the client

· Ensure full adherence to all quality parameters and SOP

· Cooperate with other team members, SMEs, and Team Leaders

· Ensure 100% adherence to schedule

· Escalate the call to the Team Leader/Manager wherever desirable

· Handle irate/demanding customers in a tactical manner

Skills & Competencies

· Good typing skills – Minimum 15 WPM / 75% accuracy

· Adept at operating computers; familiarity with the internet is desired

· Process orientation and systems thinking

· Average to good communication skills in English and Hindi

· Pleasing telephone etiquette and customer focus

· Willingness to learn

📌 Customer Support Executive (Hyderabad)
🏢 BrainStash HR Consulting
📍 Hyderabad