- Greet and engage prospective customers or clients
- Ask questions to understand needs, preferences, and budgets
- Provide consultative guidance rather than aggressive selling
2. Product or Service Presentation
- Explain features, perks, and pricing clearly
- Tailor presentations to individual customer needs
- Conduct tours, demos, or presentations when applicable
3. Lead Management & Follow-Up
- Respond to inquiries (calls, emails, walk-ins, online leads)
- Track leads in CRM systems
- Follow up consistently to nurture prospects toward a decision
4. Sales Process Management
- Guide customers through the full sales cycle
- Handle objections and address concerns professionally
- Assist with applications, contracts, or paperwork
5. Relationship Building
- Build trust and long-term relationships
- Maintain a customer-first mindset
- Encourage referrals and repeat business
6. Closing Sales
- Present offers and promotions
- Negotiate within company guidelines
- Secure commitments and finalize sales
7. Collaboration & Reporting
- Work with marketing, operations, or management teams
- Provide sales reports, forecasts, and feedback
- Meet or exceed sales targets and KPIs
8. Compliance & Ethics
- Ensure all sales activities comply with company policies and regulations
- Maintain confidentiality and ethical standards
Key Skills Required
- Strong communication and interpersonal skills
- Active listening and empathy
- Persuasion and negotiation
- Time management and organization
- CRM and basic computer skills