Job Purpose

To provide courteous, professional, and efficient food and beverage service to hotel guests while maintaining the highest standards of hospitality, cleanliness, grooming, and guest satisfaction.

Key Responsibilities

- Welcome and greet guests warmly and professionally.
- Escort guests to their tables and present menus.
- Explain menu items, daily specials, ingredients, and available food and beverage options.
- Take accurate food and beverage orders and communicate them clearly to the kitchen and bar.
- Serve food and beverages according to the hotel's standard operating procedures and sequence of service.
- Ensure timely and attentive service throughout the guest's dining experience.
- Check regularly with guests to understand and fulfil their requirements.
- Handle guest requests, feedback, and complaints professionally and report unresolved issues to the supervisor.
- Set up, clean, and reset tables according to hotel standards.
- Maintain cleanliness and hygiene of the restaurant, service areas, side stations, crockery, cutlery, and glassware.
- Assist with buffet setup, banquets, special events, and other F&B; operations when required.
- Prepare the restaurant and service area before opening and complete closing duties after service.
- Process guest bills and handle cash, card, or room-charge payments as per hotel procedures.
- Maintain proper knowledge of food and beverage products and recommend suitable items to guests.
- Support upselling and cross-selling of food and beverage products.
- Coordinate effectively with kitchen, stewarding, housekeeping, front office,



and other departments when required.
- Follow food safety, hygiene, fire safety, and hotel health and safety standards.
- Maintain proper grooming, personal hygiene, punctuality, and professional conduct at all times.
- Attend daily briefings and follow instructions from supervisors and senior management.
- Minimize wastage and handle hotel equipment, crockery, cutlery, and operating supplies carefully.
- Perform any other duties assigned by the supervisor or F&B; management.

Required Skills & Competencies

- Good communication and interpersonal skills.
- Strong customer-service orientation.
- Good knowledge of food and beverage service.
- Basic knowledge of menu items and service standards.
- Ability to handle guest complaints professionally.
- Teamwork and coordination skills.
- Good time management and attention to detail.
- Ability to work under pressure in a fast-paced hotel workplace.
- Good grooming and professional appearance.
- Basic computer/POS and billing knowledge is an advantage.

Qualification & Experience

- 10th / 12th pass; Diploma or Degree in Hotel Management is preferred.
- Freshers may be considered for entry-level positions.
- Previous experience in a hotel, restaurant, resort, or fine-dining operation is an advantage.
- Good command of English and knowledge of additional languages is an advantage.
- Working ConditionsWillingness to work in shifts, including weekends and public holidays.
- Ability to stand and move for extended periods.
- Flexibility to work across restaurant, banquet, buffet, room service, or other F&B; outlets as required.

📌 Food And Beverage Assistant (Chennai)
🏢 SAVERA INDUSTRIES
📍 Chennai