We are looking for an experienced Warehouse Manager with 5+ years of hands-on experience in D2C/E-commerce warehouse operations. The ideal candidate will manage end-to-end warehouse activities, ensuring inventory accuracy, timely order fulfilment, efficient manpower utilisation, and smooth coordination with logistics and internal teams.

Key Responsibilities

Warehouse Operations

- Manage complete day-to-day warehouse operations.
- Oversee inwarding, GRN, put-away, storage, picking, packing and dispatch.
- Ensure orders are processed and dispatched within defined TAT.
- Maintain proper warehouse layout, storage systems and material movement.
- Implement SOPs to improve operational efficiency.

Inventory Management

- Maintain accurate inventory records and ensure regular stock reconciliation.
- Conduct cycle counts and periodic physical stock audits.
- Monitor stock variance, damages, shortages and excess inventory.
- Ensure proper SKU identification, bin management and FIFO/FEFO practices wherever applicable.
- Track fast-moving, slow-moving and non-moving inventory.

D2C Order Fulfillment

- Manage high-volume D2C/e-commerce order processing.
- Monitor Order-to-Ship, Pick-to-Pack and Dispatch TAT.
- Ensure accurate picking and packing with minimum errors.
- Coordinate with marketplaces, D2C platforms and logistics partners.
- Monitor RTO, NDR, cancellations and customer returns.

Logistics & Dispatch

- Coordinate with courier/logistics partners for timely pickups and deliveries.
- Track shipment exceptions and resolve operational issues.
- Monitor courier performance, delivery TAT and RTO percentage.
- Ensure proper documentation for dispatches and returns.





Team Management

- Lead, train and manage warehouse supervisors, pickers, packers and other warehouse staff.
- Allocate manpower based on daily order volumes.
- Monitor team productivity and attendance.
- Set operational KPIs and ensure team performance.
- Maintain discipline and safety standards within the warehouse.

MIS & Performance Monitoring

- Prepare daily/weekly/monthly warehouse MIS reports.

- Track KPIs such as

- Inventory Accuracy

- Order Fulfillment Rate
- Pick & Pack Accuracy

- Dispatch TAT

- RTO %

- Stock Variance

- Warehouse Productivity

- Manpower Utilization
- Identify operational gaps and implement corrective actions.

Required Skills
- 5+ years of experience in D2C / E-commerce warehouse management.
- Strong understanding of end-to-end warehouse operations.
- Experience handling high-volume order fulfillment.
- Strong knowledge of inventory management and reconciliation.
- Experience with WMS / ERP / inventory management systems.
- Good knowledge of logistics and courier operations.
- Strong team-handling and leadership skills.
- Good analytical and problem-solving abilities.
- Strong Excel/MIS reporting skills.
- Ability to work in a fast-paced D2C setting.

Preferred Experience Candidates with experience in D2C brands, e-commerce fulfilment centres, FMCG, consumer products, retail or 3PL operations will be preferred.

Ideal Candidate

We are looking for someone who can own warehouse operations end-to-end, manage large teams and order volumes, maintain high inventory accuracy, and continuously improve warehouse efficiency and fulfilment TAT.

Please share your CV at [email protected]

📌 Warehouse Manager (Kolkata)
🏢 B2P Essentials
📍 Kolkata