A reservation staff member (or reservationist) manages booking requests, answers customer inquiries, and processes payments for hospitality, travel, or service-based businesses.

Key Responsibilities

- Manage Bookings: Answer phone calls, emails, and online chats to process recent reservations, modifications, and cancellations accurately.

- Customer Service: Answer questions regarding rates, availability, amenities, and local attractions with a polite and helpful attitude.

- Process Payments: Collect deposits, record billing information securely, and handle credit card transactions.

- Sales and Up-selling: Promote special packages, upgraded options, or additional services to maximize revenue.

- Cross-Department Communication: Coordinate with the front desk, housekeeping, or sales teams to ensure smooth guest arrivals and special requests.

Requirements & Skills

- Education: Diploma Hotel Management

- Experience: Previous experience in customer service, hospitality, or front desk operations.

Contact or drop your CV to (phone hidden)

📌 Walk-in || Reservation Staff (Bengaluru)
🏢 CICON ENGINEERS
📍 Bengaluru