Key Responsibilities:

- Make outbound calls to members to support continuity of health benefits

- Explain benefits, entitlements, and service features in a clear and accurate manner

- Address concerns related to service if any

- Coordinate with internal teams to resolve issues that may impact customer continuation

- Follow up on pending payments

- Capture intent, concerns, and reasons for discontinuation accurately in the system

- Share secure payment links with customers through approved channels

- Guide customers through online and offline payment processes step-by-step

Education and/or Work Experience Requirements:

- Education: Graduate in any discipline

- Experience: 1-2 years of experience in retentions/ TPA

Skills:.

- Clear and confident verbal communication skills

- Ability to explain information in a easy, reassuring manner

- Good listening and objection-handling ability

- Strong follow-up and persuasion skills

- Strong attention to detail and documentation accuracy

- Basic computer skills (CRM, MS Excel)

📌 Walk-in || Customer Support Executive (Pune)
🏢 Indus Health Plus
📍 Pune