Key Accountabilities –

VoIP Support Engineer (L2/L3 Support)

1. VoIP Platform Support o Monitor, maintain, and support FreeSWITCH, Asterisk, and Kamailio environments to ensure high availability.
2. Incident Management o Troubleshoot and resolve SIP, RTP, call routing, registration, and voice quality issues within agreed SLAs.
3. System Monitoring o Continuously monitor platform health, call quality, server performance, and proactively address issues before service impact.
4. Call Routing & Configuration o Configure and maintain SIP trunks, DID numbers, dial plans, routing rules, and telephony configurations.
5. Performance & Capacity Management o Optimize system performance, conduct capacity planning, and ensure the platform can handle expected call volumes

. 6. Integration Support o Support integrations with CRM, databases, messaging systems (RabbitMQ, Redis),



and WebRTC-based applications.
1. Security & Compliance o Implement and maintain VoIP security controls, firewall/SBC configurations, and ensure compliance with organizational security standards.
2. Automation & Continuous Improvement o Develop scripts and automation to simplify operational tasks, reduce manual effort, and improve system reliability.
3. Documentation & Knowledge Management o Maintain technical documentation, troubleshooting guides, SOPs, and conduct knowledge transfer sessions for internal teams.
4. 24x7 Operational Support o Provide L2/L3 production support, participate in on-call rotations, perform root cause

📌 VoIP Support Engineer/ (Pune)
🏢 Bajaj Finance
📍 Pune