Roles and Responsibilities

- Handle customer inquiries via phone, email, chat, or social media.
- Resolve customer complaints and provide timely solutions.
- Maintain customer records and update CRM systems.
- Follow up on customer issues and ensure satisfaction.
- Escalate complex issues to the relevant departments when required.
- Salary 24K CTC, 19K Take Home.

Requirements:

- Excellent communication English & Hindi and interpersonal skills.
- Robust problem-solving ability.
- Basic computer and CRM knowledge.
- Customer-focused attitude.
- Graduate or equivalent qualification preferred.

Experience: 0-3 years (Freshers can apply depending on company requirements)

Work location: 3rd Floor, Near Pes College, Electronic City, Bangalore-560100

- Handle customer inquiries via phone calls, emails, or chats to resolve their issues and concerns.

- Provide accurate and timely resolutions to customers' problems while maintaining a high level of professionalism.





- Collaborate with internal teams to escalate complex issues and ensure seamless communication.

- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

- Maintain records of all interactions with customers using CRM software.

Desired Candidate Profile

- 0-4 years of experience in BPO voice process or similar industry (customer support).

- Strong communication skills in Hindi language (written & spoken).

- Ability to work on semi-voice processes with minimal supervision.

- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.

Regards,

Yamanur HR team.

Contact: (phone hidden) or [email protected] with your resume and Mention that your applying for Bengaluru Voice Process.

📌 Customer Support Executive (Bengaluru)
🏢 TP
📍 Bengaluru