Roles and Responsibility

Orientation for New Hires – 2 Day process where we explain MSI history, Overview, BPO processes & Basic Business Communication

Assessment for new hires to evaluate their understanding on the orientation given – conducted after a week of on-boarding & uploading the assessment under their training log

Maintaining the Training portal by creating training items, uploading training content & cleanup of training items. Creating and maintaining the process manuals for all BPO teams

Coordinating & creating cross trainings within MSI BPO Teams.

Creating, Assigning & Coordination of Refresher Trainings, Product based trainings & Other Trainings

Work on Content development and maintaining of various aspects of the business such as MSI Services website & Internal MSI BPO links (Process & Contact List, Reporting Time & MSI BPO Events Calendar





Work with IT team to enhance applications & provide feedback on bugs and errors while using applications

Perform additional duties as required and or requested.

Desired Candidate Profile

Graduate / Post graduate in any discipline with overall 1-2 years of experience in delivering training

Robust attention to detail and has ability to learn quickly.

Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc.

Excellent written and verbal communication skill must be able to create content and prepare reports

Ability to work independently and in a team environment.

Demonstrate sound work ethics.

Flexible to work in shift

📌 Training Coordinator (Bengaluru)
🏢 MSI Services
📍 Bengaluru