1. Main ResponsibilitiesA. Customer Reception & Enquiry

- Welcome customers visiting the showroom.
- Understand customer requirements and guide them about product
- Maintain a professional and friendly showroom environment.
- Register every showroom visitor in the customer enquiry register/CRM.
- Provide basic information about EV scooters, finance, exchange, test rides and service support.

B. Customer Calling & Follow-up

- Make daily calls to current customer enquiries.
- Follow up with customers who have taken a test ride.
- Follow up with quotations and pending bookings.
- Call old/existing customers for referrals and repeat business.
- Contact customers regarding offers, finance schemes and exchange opportunities.
- Maintain a proper follow-up schedule and ensure no lead is missed.

C. Lead & Data Management

Maintain updated records of:

- Customer name
- Mobile number
- Location
- Scooter/model interested in
- Enquiry date




- Test ride status
- Finance requirement
- Exchange requirement
- Quotation given
- Follow-up date
- Booking status
- Lost/converted lead reason

D. Test Ride Management

- Schedule customer test rides.
- Maintain the test-ride register.
- Coordinate with the Sales Executive for test rides.
- Record customer feedback after the test ride.
- Follow up with the customer after 1–2 days.

E. WhatsApp & Digital Enquiries

- Respond to customer enquiries received through WhatsApp.
- Share approved scooter photos, specifications, offers and showroom location.
- Forward serious enquiries to the Sales Executive/Owner.
- Maintain WhatsApp lead records.
- Follow up with customers who have asked for prices or brochures.

📌 Receptionist / Front Office Executive (Nagpur)
🏢 Viman Overseas Impex
📍 Nagpur