Experience: 1–3 years in hotel, hospitality, reception, or telecalling

Gender: Female

Location: Delhi / NCR

Job Description:

We are looking for a confident and well-spoken Front Office & Telecalling Executive with hotel/hospitality experience. The candidate will be responsible for managing the reception desk, attending guests, handling calls, and supporting customer follow-ups.

Key Responsibilities:

- Welcome and assist hotel guests professionally.
- Handle check-in and check-out procedures.
- Answer incoming calls and respond to guest/customer queries.
- Make outbound calls for bookings, enquiries, follow-ups, and sales.
- Manage room booking enquiries and maintain booking records.
- Coordinate with housekeeping and other hotel departments.




- Handle customer complaints and resolve basic issues professionally.
- Maintain front-office records and daily reports.
- Follow up with customers regarding bookings and payments.
- Maintain a professional and welcoming reception area.

Requirements:

- Previous experience in a hotel, front office, receptionist, or hospitality role preferred.
- Positive communication and convincing skills.
- Comfortable with both reception work and calling.
- Basic computer/MS Office knowledge.
- Pleasant personality and professional appearance.
- Hindi and English communication skills preferred.

📌 Hotel Operations Executive (New Delhi)
🏢 Mona Generator Services Private
📍 New Delhi