- 1. Telecalling & Customer Follow-upsMake outbound calls to customers for regular follow-ups.
- Communicate with customers regarding pending requirements, appointments, services, and other operational matters.
- Handle customer queries professionally and ensure timely resolution or escalation.
- Maintain proper records of calls, customer responses, and follow-up status.
- Follow up with customers as per the assigned calling schedule.
- 2. Payment Follow-upsRegularly follow up with customers regarding pending and overdue payments.
- Share payment reminders through calls and appropriate communication channels.
- Maintain an updated tracker of outstanding payments and follow-up status.
- Coordinate with the accounts/finance team regarding payment confirmations and discrepancies.
- Escalate long-pending or difficult payment cases to the concerned manager.
- 3. Field Team Management & CoordinationCoordinate daily activities and schedules of the field team.
- Assign and communicate customer visits/tasks to field staff.
- Track field team attendance, visits, task completion, and daily productivity.
- Follow up with field executives to ensure assigned tasks are completed on time.
- Coordinate between customers, field staff,



and the office team to avoid delays or communication gaps.
- Monitor pending field activities and ensure timely closure.
- Collect daily updates/reports from the field team and maintain records.
- 4. Reporting & DocumentationMaintain daily calling, payment follow-up, and field activity reports.
- Update CRM, Excel, Google Sheets, or other company systems regularly.
- Prepare daily/weekly status reports for management.
- Track pending customer cases, payments, and field assignments.
- Ensure all information is accurate and updated.
- Required SkillsExcellent verbal communication and interpersonal skills.
- Comfortable and confident making a high volume of follow-up calls.
- Positive negotiation and follow-up skills, especially for payment collection.
- Strong coordination and team-management abilities.
- Good knowledge of MS Excel / Google Sheets.
- Ability to multitask and manage multiple follow-ups simultaneously.
- Strong organizational and time-management skills.
- Ability to work under targets and deadlines.
- Professional and polite approach while dealing with customers and field staff.
- Hindi communication is essential; basic English communication preferred.

📌 Telecaller (Jaipur)
🏢 Mehfin Associates
📍 Jaipur